Terms of Service

Last updated · October 19, 2026

These Terms of Service ("Terms") are an agreement between you and High Country Software LLC d/b/a STR Leads ("STR Leads", "we", "us") and govern your use of the STR Leads platform, websites, and related services (the "Service"). By signing up or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

01The Service

STR Leads provides marketing tools for short-term rental operators, including STR Direct (direct booking websites with booking-source reporting), STR Social (social media content and scheduling), and related advertising and analytics features. Features may evolve; we'll give reasonable notice of material changes.

02Your account

• You must be 18+ and authorized to bind the business you represent.
• You are responsible for everything that happens under your account and for keeping your credentials secure.
• Notify us immediately at [email protected] if you suspect unauthorized use.

03Billing

Payment for both products is processed by Stripe. Prices are in US dollars.

STR Direct.

• Trial. Importing a property and previewing its site are free, with no card. We ask for a card when you publish your first site, which starts a 3-day trial; after that it is $49.99 a month per published site. Cancel any time before the trial ends and you are not charged.
• We bill monthly in advance for each site you have published — $49.99 a month per published site. Importing a property and previewing its site are free and are never billed. Publishing an additional site adds a charge prorated from that day; unpublishing one stops its charge at your next renewal.
• Cancel anytime from your dashboard. Cancellation takes effect at the end of the current billing period; we don't pro-rate refunds of partial months. Your sites stay live until then and go offline after; your content, photos and guides stay in your account, and you can resume before the period ends.
• Unpaid subscriptions. If a payment fails or your subscription lapses, we email you and your published sites stay live for a 7-day grace period. If it is still unpaid when the grace period ends, your sites go offline until you pay. Once the payment goes through, they come back online. Nothing is deleted while a site is offline.
• Guest payments. Guest payments are processed by Stripe directly on your own Stripe account. You are the merchant of record. Stripe's processing, currency-conversion, dispute and payout fees are charged by Stripe to you under your agreement with Stripe; we charge no commission or per-booking fee and never hold guest funds. Refunds and chargebacks are between you, your guest and Stripe.

STR Social.

• Plans are per property: $29 a month for Starter or $59 a month for Pro, billed monthly in advance, or $199 and $449 a year billed annually in advance. The annual price you sign up at is locked for as long as that subscription stays active.
• Trial. New accounts start with a 7-day trial. At sign-up you pay $5 once for a pack of 22 credits; that $5 is credited against your first plan invoice. When the trial ends your card is charged for the plan and term you chose unless you cancel first. Cancel during the trial and nothing more is charged; you keep what you made. The trial pack is offered once per account.
• Credits. Generating content spends credits; the app shows the cost of each generation before you start it. Each plan grants its monthly credits at the start of every billing month; unspent granted credits expire when the next grant arrives. Credit packs you buy ($10 for 20 credits) and trial-pack credits do not expire while your account is active. Credits have no cash value and are not refundable, except that a generation that fails on our side is refunded to your balance automatically.
• Adding a property starts that property's plan from that day; removing one stops its charge at the next renewal.
• Cancel anytime from Settings. Cancellation takes effect at the end of the current billing period; we don't pro-rate refunds of partial months or years. Scheduled posts publish until then, and posting stops after. Your photos, brand details, drafts and published posts stay in your account, and you can resume before the period ends. Posts already published to your social accounts are never removed by us.

Both products.

• If a payment fails, we retry it and email you. Nothing is deleted. For STR Social, your plan stays in place until the charge succeeds or you cancel. For STR Direct, the grace period above applies.
• Taxes (sales, VAT, GST) are your responsibility if applicable in your jurisdiction.

04Your content & IP

You own your content. Photos, descriptions, pricing, booking data, captions, generated pictures and Reels, and anything else you upload or generate remain yours. You grant STR Leads a limited license to host, display, and process that content solely to deliver the Service.

You own your site and your posts. The published direct-booking site, its content, and the posts you publish to your social accounts are yours. The underlying STR Leads platform, templates, and code remain our property.

Our IP. The Service, software, dashboards, and documentation are owned by High Country Software LLC d/b/a STR Leads. We grant you a non-exclusive, non-transferable license to use them during your subscription.

05Acceptable use

Don't use the Service to:

• List properties you aren't legally authorized to market or rent.
• Violate local short-term-rental regulations, tax laws, or consumer-protection laws.
• Send spam, run phishing campaigns, or scrape third-party platforms in ways that violate their terms.
• Attempt to reverse-engineer, resell, or sublicense the Service without our written consent.

06Third-party integrations

The Service integrates with third parties (Stripe, Meta, Google, PMS providers, etc.). Your use of those integrations is also subject to their terms. Posts you publish through STR Social go out under your own social accounts and are subject to each platform's rules. We aren't responsible for outages, pricing changes, or policy decisions made by third parties.

07Service availability

We aim for 99.9% monthly uptime. We don't offer a formal SLA today; if we miss it materially, contact us and we'll make it right on a case-by-case basis.

08Warranties & limitation of liability

The Service is provided "as is" and "as available". To the maximum extent permitted by law, STR Leads disclaims all implied warranties. Our total liability for any claim arising out of these Terms is limited to the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

09Termination

You may cancel anytime, and you can delete your account from Settings → Account in the app. Deleting your account removes your content and media immediately and ends your subscription. Posts already published on your social accounts stay there; we don't remove them. We may suspend or terminate accounts that violate these Terms, with notice where reasonable. Sections that by their nature should survive (IP, liability, governing law) do.

10Governing law

These Terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-laws rules. Disputes will be resolved in the state or federal courts located in Denver County, Colorado, unless otherwise required by applicable consumer-protection law.

11Changes

If we change these Terms materially, we'll email account owners at least 14 days in advance. Continued use after the effective date means you accept the changes.

12Contact

Legal notices: [email protected]
Mailing: High Country Software LLC d/b/a STR Leads · Denver, CO · USA